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Lead Support Associate Job

Company Name:
JCPenney
Job Description
- Starkville, MS---Starkville Crossing, 02447
Job Title:Lead Support Associate
Do the words "order" and "process" get you excited? Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well...being a Lead Support Associate for JCPenney might be the position for you! Come be a part of our team.
The Lead Support Associate''s role is to handle the logistics and merchandise preparations necessary to ensure the coordinating teams are able to provide our customers with the latest fashion trends and merchandise.
Responsibilities:
o .com process - You manage the receiving, sorting, and organization of the merchandise as well as returns and maintenance.
o Backroom activities - You ensure that the stockroom is completely safe for all associates to enter and you frequently conduct bar code audits of the merchandise to support the restock process.
o Supports the restock process - You're running barcode audits, but you are also reviewing restock reports to identify opportunities and when you find one, you get the merchandise ready to go out to the sales floor ASAP!
o Reverse logistics - You've got responsibilities of the .com merchandise coming in...but you've also got responsibilities for ALL the merchandise and recycled materials that need to go back out to the vendors or our store support centers.
o Supports a learning environment - You enjoy sharing your knowledge of processes and even train other associates from time to time on how all of the support processes relate to one another to ensure the best possible shopping experience.
Skill and Characteristics:
o Build Trust: You demonstrate character and integrity in your actions, you show the courage to do what's right, and you do great work because you have the right skill and experience.
o Work with Others: You're a team player who willingly shares information, you enjoy providing outstanding service, and you build positive working relationships.
o Drive Results: You use your abilities to think critically, solve problems and take action to get things done and make things better.
o Organization - You thrive in environments that need order and rely on process to get things done right.
o Decisive - You are exact and can make good decisions quickly even when you may not have all the information available.

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