Call Center Coach

Company Name:
Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture.
Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals
The ability to communicate effectively in a chat environment with a virtual workforce
Demonstrate creative communication strategies and programs that motivate and develop teams
Excellent grammar and written communication skills
Strong sales orientation
The ability to set priorities and multi-task
Prior contact center experience preferred
Applicants must have flexibility to work evenings and/or weekends.
We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).
Four-year college degree or equivalent work experience
Experience Target
2-3 years experience in a call center

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