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Call Center Supervisor/Coach - Immediate Need!!

Summary of Primary Job Responsibilities
Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture.
Job Description
Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals
o The ability to communicate effectively in a chat environment with a virtual workforce
o Demonstrate creative communication strategies and programs that motivate and develop teams
o Excellent grammar and written communication skills
o Strong sales orientation
o The ability to set priorities and multi-task
o Prior contact center experience preferred
o Four-year college degree or equivalent work experience
o A criminal background check, drug screen and credit check
Applicants must have flexibility to work evenings and weekends.
Benefits
We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).
Education
o Four-year college degree or equivalent work experience
Experience Target
2-3 years experience in a call center
Knowledge/Skills/Abilities
Demonstrated interpersonal, coaching, and supervisory skills.
Excellent verbal and written communication skills.
Demonstrated ability to set priorities and multi-task.
Special Certifications
NA

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